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Still waiting for my item, wrong item delivered and now told correct item not in stock. This is contrary to the stock enquiry information I was given when I placed my order. This is now holding up my builder and I will now possibly be charged for the delay in his time.
Can you please update me when my order will arrive
Thanks.
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...Nicholas Undrell
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I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.
The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be hig...
...Dr Iain McQueen
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Thanks
Please note only three knobs fitted out of six sent
Any help ...
...George Egesi
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Found exactly what I needed. Great service and kept me up to date with the progress of my order. Would recommend mutub to my fiends. ...
...Rajesh Sharma
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required. ...
...Guy Greenwell
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Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home o...
...Geoffrey LLoyd Evans
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Many thanks for efficient service...
...Mrs P Stewart
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Order arrived on time thanks, very helpful staff when placing order....
...james thompson
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Christine
Thanks for letting me know - our repair guy said Stoves had hinge kits left and I got excited when your website said you had!
Regards David
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...David Simister
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prompt service, kept informed every step of the way...
...Mrs J Brian
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more reviews... |
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