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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Very helpful and efficient service...
...John Joseph Whetstone - Ramp Instruments & Controls Ltd
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Fine service, delivery as expected , in Denmark.Thanks....
...Poul Joergensen
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The processing of the order was very good, with excellent communications over alternative parts etc. The delivery cost was astronomical, and when a massive lorry turned up to deliver a single valve i could understand why. The carbon footprint must have been massive too! Why didnt you stick it in the post...
...Mike Sewell
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Good service, would recommend and use again! ...
...mike chilvers
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Easy to use and delivered quickly. Thank you....
...Paul Padden
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Fantastic service and fast delivery.
Thanks very much....
...Marilyn Gritten
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very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic ...
...victor a hill - private
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Excellent service, managed to deliver during the snow when we were cut off from all other deliveries! Impressive!
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...Jennifer Killick
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I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
Most impressed!!!...
...mike Clark
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