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The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and econom... ...Roger Daley
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Delivered when stated and all present and correct.
One minor concern - as with a previous order for the same part, the Securing Pin did NOT have a screw slot as shown in the diagram and description. I was able to use the previous pins, in which I had had to cut screw slots.... ...Mr LDJ Clark
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Not happy. My original fire was couriered to me yet replacement coals cant be wrapped in bubble wrap and posted. i have to travel to pick them up from a store. How did they arrive to the store - by magic carpet... ...Julie Lloyd
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Excellent service!... ...Chris Nickolls
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thank you for your service the items came on time thank you... ...alex whitaker
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Service is great, yet to fit the part but it appears to be perfect.
Kind regards
Tony... ...A Mason
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all spot on many thanks... ...keith readhead
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Excellent service as usual, communication great despite a delay in getting part, well done and thank you... ...AJS Heating
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Excellent service, pleasure to deal with. Defeated by manufacturers problems but only after exhausting all avenues. ... ...Ian Smith
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Delivered on time, good value, I recommend Mytub Ltd... ...mark waits
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more reviews... |
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