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Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days....
...George Paparestis
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Disappointing delivery. After having had the delivery date altered, the date was finally confirmed but it was not delivered. Christine went out of her way to resolve the problem and keep me informed about the progress, which I appreciate. In the end, and with Christines help, I had to go to the carrier and collect the order. Not ideal I would say, and it seems like your carrier let you down. Other than that I was satisfied with the process....
...C CUTLER
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Brilliant service. Fully informed of order status - fantastic. Service. Thanks ...
...Stephen gates
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Item arrived promptly and as ordered....
...A C Fergusson
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Many thanks for your prompt despatch of the hinges they are perfect. Great service.
Many thanks
Kenton...
...Kenton May
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Good value, excellent comms and fast dispatch, would gladly use this supplier again, many thanks, Keith...
...Keith Sutherland
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Great service and terrific staff. Thank you so much for getting my order to me in time....
...Mr Simon Morrell
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Excellent service from your team. I will use you again when the need arises
Thanks
Trevor Weavers...
...Trevor Weavers
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Service and delivery excellent ...
...Dougie Skinner
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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