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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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My order was recieved and on the date you sent in an email.
Thank you for your prompt service and the fragile parts were un-damaged.
I will employ your services again should the need arise.
If anyone I know needs parts for gas fires etc I will not hesitate to inform them....
...Christopher Sarjant
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Excelent service, correct product delivered on time. what more could you ask. thanks to Jeanette on the Online support desk for her assistance....
...Barry McGurgan
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Just as advertised good job...
...Paul Milligan
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Great service, item arrived when they said it would. Will certainly be using again in the future and would recommend....
...Darryl Clifford
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Jeannette - Thank you for dealing with my order details so efficiently. Sorry I had to cancel same - not your fault. Would definitely use your company for any future requirements....
...Arthur Avery
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Great experience - sensible price, genuine part, swiftly delivered, regular updates on order process - happy man!...
...Horse & Groom
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Radiator casing arrived early on the requested day and in good condition. However, the packaging was partially open, allowing the parts supplied to be visible.
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Hello
As we use our own distribution the goods are carried from the store to the van to your home, theres no need for any packing the goods are handled with care.
Regards
MyTub...
...Richard Midmer
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You gave extremely helpful and patient advice and moved to fill the order as soon as possible. many thanks...
...Thomas Guy Evans
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Great price and very good service, arrived exactly when advised.
Will use this site and service again....
...Philip Creighton
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