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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Kept up to date with progress of sourcing unusual spares and arrived when stated. What more could one ask for.... ...Colin Turnage
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Goods arrived ahead of schedule - emails not.... ...James Breeton
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Thank You. An excellent Service, with constant updates keeping me informed. A speedy delivery. The free delivery over £25.00 is a sale clincher. Highly Recommended. Top of my links from now on. ... ...James Townsend
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all sorted with no problem: helpful additional information from staff
web site worked ok on mobile tablet... ...Mark Owen
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laurie was very helpful in finding the correct part i required, which i ordered and received the next day.
Many thanks,
John... ...john william barber
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Excellent service, very pleased with the availability of spares, and the rapid delivery once ordered.
... ...Mr R D BUCK
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Good straightforward efficient service... ...Arwel Jones
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A very nice product, when it finally arrived.
My first delivery was lost in transit but Mytub were very good at keeping me informed of the situation.... ...Grahame Arnold
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Excellent overseas service. Quick and helpful.
... ...Mike Enns - Aurora Geosciences
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more reviews... |
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