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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Order was received on the quoted day and was exactly as ordered and in good condition. Very pleased with your service....
...Mr Graham Thompson
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Hi my tub. Goods in good condition , fairly easy to find on the Web site, only complaint is the delivery time scale. Waited over 2-3 weeks for delivery of radiator covers. ...
...Keith Nickson - Fiveway systems TA Cherwell Heating
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knowledgable and helpfull staff and delivered as per instruction v.good!...
...kevin moody
radwaygrange.com
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Excellent service, fast delivery and great item. Thanks...
...vivian bradley - TTR Joinery
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Thanks for your help with my order. One or two hiccups but very professional service. 1010....
...John Beasley - Land Management Ltd
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Order arrived in good time. Unbroken. ...
...John Alden
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Excellent service. 1st class communication with quick responses. Will definitely recommend this company to people. ...
...Steve Buckley - S Buckley
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Excellent service the parts arrived the next working day as promised will be using mytub again. Many thanks.
R Hill ...
...Roland Hill
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub...
...ELCCH
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