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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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THANK YOU FOR FINDING THE TOILET SEAT AND KEEPING ME INFORMED....
...Peter Mounty
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Found the product I was looking for easily on the MyTub site. Purchased without difficulty. Was continually kept up to date with my order status and delivery by email. Item arrived in a reasonable time and well packaged. A fantastic experience for my first time order and an excellent service. I will be more than happy to revisit this business for any similar type orders. Thanks....
...Noel Kelly
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Exactly what was required, on time and reasonably priced....
...John McDonald
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Excellent service, good VFM, prompt delivery....
...Terry Sweeney
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The loo seat arrived on time and has been wrapped as a Christmas present !. As the contents wont be properly checked till Christmas Day I hope that in the unlikely event there is a problem, therell be no problem with your terms and conditions, which I confess to not having read properly.
John Collins...
...John Collins
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The Customer service agents at My Tub were very friendly and helpful. I was glad to received prompt responses to my questions and requests. Thank you for your help!...
...Marine Construction Management
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Excellent service, quick reply to questions and delivery on day I wanted.
Would recommend!!!...
...Amanda Robotham
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Very happy to find the parts for my tap I have been hunting for a while. Regular updates on the status of my order and swift delivery too. Great to do business with....
...Vitor Ferreira
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Very helpful and efficient service...
...John Joseph Whetstone - Ramp Instruments & Controls Ltd
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