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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou...
...Robin
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Hi As this was the first time I have used my tub I was not aware of what kind of service I was going to experience ,however I should not have worried as your service and feedback have been first class,although I have a few issues with the product my tub are addressing them and keeping me informed.
Yes I will have no problem dealing with my tub again and would recommend the company to any person that I know
Cheers D.H....
...David Hubbocks
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An excellent service.
Many thanks to Sam and Steve for their help in correcting my mistake in ordering the incorrect toilet seats, and then arranging timely delivery of the correct items.
As a result, MyTub will definitely be my first port of call for plumbing supplies in the future.
Thank you again. Frank ...
...Frank Bailey
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good communication on time delivery...
...Malcolm Browne
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Very satisfactory. My only complaint, which is about your supplier rather than yourselves, is that they cut my 6m lengths of pipe in half to get them in their van. This means I will have to make extra joints that I had hoped to avoid. Not a disaster but a bit of a nuisance. Otherwise fine. Thank you....
...Denise Hammond
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Delighted with delivery timescale for the item I ordered which I could not get anywhere else under 4 weeks. myTub a bit more pricey though...
...Mary Macgregor - Tobermory Harbour Association
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Good service in ordering and delivery
Thanks...
...A Canning - ADC Joinery Dungiven
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good experience all round. Helpful when enquiring re suitability of item I needed to purchase. Prompt response. Accurate also. Sink came very promptly and as advised by my tub. very impressed. ...
...david hemmings
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My order was dealt with in a very efficient manner, and when I did need to speak to a member of staff, they were helpful and offered good advice. My order was delivered on time and well packed. I would use Mytub again. Thanks for your good service....
...Stephen Cleeve
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Many thanks for processing my order which I have received.
It would have been more convenient for me if you had used HM Post for delivery.
Thank you.
Liam Sheridan....
...liam sheridan
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