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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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Excellent product Sales support and Delivery!!... ...Andrew Anderson
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Very good communication. Delivery worked a treat. Excellent service.... ...Sharon Harton
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First class as ever... ...Ondemand Plumbing
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Excellent, efficient will definite use again
Thanks... ...Stephen meakins
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Lovely fast efficient service. Nice quality product fitted in seconds. If only they did a soft close version of the twyford visit seat . None the less I would definatley recommend my tub to everyone. : Thank you... ...Kay Edwards
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Very good communication, I was updated on the progress of my order regularly. Good prices, best I found on the web. Just Very Good. Thankyou. ... ...S M Hitchings
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Good service. ... ...Julie Hampton
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Excellent service from start to finish. When I phoned with an initial query it was dealt with very promptly and I was kept informed of the delivery date throughout the whole process. Delivery arrived exactly when I was told it would. Thank you very much.... ...Frances Hall
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Excellent service. Received bendy rail and I am just about to install it. It bends very easily to the required shape and I am very pleased with it.... ...David Melrose
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more reviews... |
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