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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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Easy to use web site and prompt delivery. Will use again... ...Sandra Coxell
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Buying from MyTub was just like being in the shop for real.
All the assistants were very helpful and polite and always called me back as promised.
Delivered on the agreed date too.
Plenty of e mail updates advising on my order.
Thank you MyTub
Graham - Kelso... ...Graham Redpath - FAO S Gillard Plumber co G Redpath
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Good quick service, nicely packed and very good communication.
Many thanks, derek
... ...derek hall
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Very quick delivery, no problems. Taps not fitted yet - tomorrow.
Any probs. I'll let you know.... ...John Everett
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great service . thanks very much . trev .... ...tm building services
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My tub had a part which we had difficulties finding anywhere else.
Order process easy and my tub kept us updated on order and delivery progress.
Thank you.... ...D.Jacobson
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Excellent service from ordering to delivery. Well done... ...Terence Gill
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My order was dealt with efficiently. There was a wait for the item, which was made clear when ordering, but we were kept up to date about the expected delivery date which in actual fact was sooner then expected. Would definitely use again.... ...JOHN MILLS
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Order was delivered as arranged, pleased with the goods. Very good service. Will be ordering another item again soon!... ...George Robinson
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more reviews... |
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