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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.... ...Arnie Burrows
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Out of stock on one item but called to keep me updated about the delay... ...Alan Stenhouse
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Great service and prices, but would welcome the option of a fast delivery service e.g. Royal Mail Special Delivery, they will get any parcel most places in the UK, including Aberdeen before 12 noon the next day. The lack of this service meant I had to go to someone else for the electrodes I would otherwise have bought from yourselves.... ...Evelyn Tait
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100% satisfied. Would definately recommend you to anyone else and would return to you again for further equipment if required.... ...Kevin Culling
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Part arrived 4 p.m. on 28.11.11 - fitted and working.
Will use you again if anything else breaks.... ...Ian Rae
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Very prompt service, and correct part received. Many Thanks
... ...Martin Hutchings
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Great product, good communication and delivered on time - what more could you ask for... ...Nicola White
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What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.... ...Duncan Kury
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the two thermocouples arrived quickly and safely... ...richard henderson
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Helpful website made it easy to locate correct replacement part. Picture of part made it even easier. Delivery of part was next day even though order was after 1.00pm. 10 out of 10 for accuracey and speed of service. Will definately use again. ... ...Scolton Country Cottages
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