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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
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...Barry Perrott
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Very helpful in our order and delivery was as stated. ...
...Brian Simmons - Dudley Electrical
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Item was delivered promptly and I was informed of the progress as soon as I placed the order. Excellent service...
...Mrs A Limb
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Thank you. Order arrived safely. Although later then expected you kept me informed at every step which was much apretiated. Thanks for sterling service....
...John Alden
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Fantastic service thanks so much 100% ...
...james wilson
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Good service. Appreciated calls from delivery driver...
...Barry
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finally received my order on wednesday 15th febuary when it should of been delivered on the 6th febuary which you did e-mail me and tell me what the problem was, which i was greatful of as i thought it had gone somewhere else. Thankyou for all your e-mails and keeping me up to date with my order. ...
...David Weaver
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Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required. ...
...Guy Greenwell
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Rare vintage gas fire radiants arrived promptly and in first class condition despite the snowy weather, very satisfied indeed!...
...David Tong
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Once again the goods, when they arrived, were as expected but delivery dates slipped a lot from the original date at payment. I was kept informed of the situation and, luckily, I was not desperate for the goods to arrive. It may have been the particular items that I ordered that caused the delay....
...Ray Le Goubin
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