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Very pleased with the service and delivery. Everyone I dealt with was very helpful....
...Rob Gibson
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What wonderful site and service. Managed to find a discontinued item which I tried everywhere without success! Saved the day and i’m very grateful!...
...Tahir Kiyani
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Good service, Very fast delivery, Thank you...
...Xtrac ltd
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Website was east to navigate and to place the order. Pricing is keen and items arrived in good time. I can recommend MyTub....
...Dave Higgins - University of Bath
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I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent...
...Andrew Henderson
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good service and price, only downside was that some of the parts were loose in the box and I was lucky they were not damaged.
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Dear David
As the goods are delivered buy our own guys from branch, there is no need for excessive packing, the goods are loaded and delivered to you the same day.
Regards
MyTub...
...David
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Very impressed with service . Most suppliers just indicated the part was obsolete. You came back with a further request and searched for a replacement part which worked fine. For an on-line supplier this was explementary service . Will certainly recommend to other gas engineers....
...Michael Lukey
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Very good communication and helpful when there was an issue with my order ...
...Christopher Giles
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Excellent response.Your returns policy however is not so good! I am still awaiting a response to return my firstwrong sized item despite 3 phone calls and promises of action. ...
...roger norman
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My order was delivered by Plumb Centre, Ipswich on date given. The fragile gaskets were undamaged but could have been better protected with a stiffening layer of cardboard. There was a bonus: 4 reels of PTFE tape which I had not ordered! Any ideas who missed out
Thanks anyway. Regards. Keith...
...Keith Norman Harrison Bailey
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