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Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service....
...Miss Aigoro
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Products arrived earlier than stated worked out good for us excellent service throughout, thank you....
...Paul Donoghue - Kiddie of Southport Ltd
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Significant stock issues leading to late delivery and delays to my build. Very unsatisfactory.
Also, the need to send emails via your web interface is annoying if you are not at a computer trying to do it from blackberry.
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Hello
The goods you ordered are specialist commercial and not a common item. I also see there where 3 items to your order but only one was stock checked which maybe the result in your disappointment, I am sorry you have been inconvenienced.
Our notes system logs you in and takes you to where you reply from a one click link in the email.
Regards
MyTub
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...Nicholas Farhi
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Superb service, thank you
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...Anthony Grant
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Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you...
...Geoff Anderson
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I am impressed with your service all end. Pricing is very competitive, I like the free delivery over £50. Packaging was immaculate.
I had a problem with a mytub order years ago when I was starting out as a plumber. So unfortunately I have avoided you since. But, I thought I would give my tub a go again and very pleased. Will use again!...
...Rachel wilkins - She-Plumbs Brighton
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Many thanks for sorting out the problem of delivery....
...Charlie Gregg
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Excellent service, helpful with good communication. ...
...Aled Phillips
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A prompt and efficient service, delivery on time. A good experience, can definitely recommend....
...Alan Richmond
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Excellent, fast and efficient service.
Thanks...
...Peter Woods
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