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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Simple ordering system and prompt confirmation, updates and delivery. ...
...Louise
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A very impressive service! Excellent communication throughout and delivery exactly as stated.
Thank you so much....
...Mrs. S. W. Hewitt
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Many thanks - delivery arrived safely & complete on Friday.
Excellent communication from both Christine & Jeanette who kept us updated on the progress of our order.
All now fitted and very pleased.
Thank you
Ian Jones....
...Ian Christopher Jones
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My order arrived on Tuesday as I had been told that it would. Very Happy with Grohe showerhead, good price.
Many Thanks
Peter...
...PETER BARRETT
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User friendly website to find exactly what I required.
Great email communications.
Fast delivery.
Perfect.... thank you....
...Kevin Hooley - Unicorn metals ltd
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My complete order arrived on the day specified. Thank you too for keeping me updated on the progress of that order. Much appreciated. ...
...Peter Button
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Good service, Very fast delivery, Thank you...
...Xtrac ltd
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Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
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...Terry Hobbs
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Really pleased with this sink, was kept well informed with delivery...
...Jane davies
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more reviews... |
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