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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
... ...A Randall
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Excellent service very friendly staff ... ...Geoffrey Tobin
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Hi there.. I called yesterday and spoke to Christine,
O.K. the order took just over a week to receive.
Please could someone advise me that what sort of period can you offer on guarantee
Does this part come from Ideal Standard or from third party
For example, there some changes on colour, its grey,and not white finish, from its exsiting and original part and the bar looks slimmer, and its down size on the actual blue float.
Regards
B.Mistry
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Hi
With reference to your comments,
goods have been ordered direct from the manufactures (ideal) there code for the item is SV81767. Ideal have advised that system fittings have a 5 year warranty.
If you wish to confirm with the manufacturers what you have receive... ...B.Mistry
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Arrived in good order exactly on time and as stated in the catalogue.
Thank you.... ...Greg Borgartz - Essex Wildlife Trust
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Really please with the service I received. ... ...Southwood Mechanical Ltd
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Very good and helpful service. Would recommend ... ...hilary stell
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Hi
Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts... ...Kevin Enfield
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Great service my tub, thank you! ... ...Gillian Wass
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Fantastic service. Thanks so much.... ...Ms Sophia Ioannou
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Very helpful in our order and delivery was as stated. ... ...Brian Simmons - Dudley Electrical
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more reviews... |
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