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The part did arrive a little later than expected but the members of staff i dealt with, Christine and Rachel kept me updated were very helpful and polite. ... ...GASFLOW PLUMBING AND HEATING
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.... ...Tracy Reinmiller
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It took a ridiculous amount of time to receive this item and there seemed to be a very long supply chain.... ...Tim Haines
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Fantastic service. Ordered Monday am and delivered Wed am. Matched competitors price as well. Would recommend my tub 100%.... ...Chris Pook
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Product delivered in a few days at a reduced cost from list. Good service.... ...David Knight
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Excellent, helpful service every time....... ...Design and Technology Services Ltd
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Customer service WAY beyond what anyone could expect. Many thanks.
... ...Brian Smeed
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Absolutely fantastic service. Fast delivery would recommend . Many thanks ... ...J barrett
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All fine really, apart from a pretty slow delivery service. 6 days to deliver within the UK is I bit excessive, as Ive had things shipped from Napal in less time.... ...Paul Regan
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Excellent communication from pre-order enquiries to after sales when one item arrived damaged. Item was quickly replaced and supplier chased when delivery not on the date specified. Thank you for a friendly, professional and responsive service.... ...Hazel Stock
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