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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Thank you for your help and for finding the right part for me ...
very good will used you again
Richard Preuth...
...Richard Preuth
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Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory. ...
...Peter Mundy
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What can I say, I got what I ordered in good time. Many Thanks....
...Mr Dean Woodward
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no problems. delivered on time. i would use and recomend to others....
...Paul Maher
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Very prompt service - delivered when expected and all in tact!
Many thanks and much appreciated....
...Chris Eversfield
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I found this to be a very fast and efficient service and will definitely use you again int he future....
...Mrs Syliva Simmonds
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received without a problem and thanks for prompt service....
...Brian Behrman
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Speedy service - goods as described - Thanks...
...Colin Carruth
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Excellent customer service and very helpful staff. Went above and beyond to help me and I would definitely recommend you. ...
...Victoria Yeomans
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