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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Processing of order very good , however still awaiting goods...
...Alun bassett Jones
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Excellent and speedy service. ...
...Delia Gaze
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Quick and easy ordering, quick delivery and the product was correct and easy to fit. Absolutely no complaints at all....
...Graham Penny
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Excellent service- product a bit expensive but good communication, fast delivery and did exactly what was promised. Would use again....
...Bob James
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Excellent Service, all received, and very happy....
...Alan Bull
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First rate service, no complaints or adverse comments...
...JAMES FLATT
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excellent allround service, will use you again and recomend to friends....
...Alan Madle
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Very happy with the service over all and incredibly happy with the price. Would use again speedy delivery and great contact....
...Lisa Mitcham
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Excellent service as usual, communication great despite a delay in getting part, well done and thank you...
...AJS Heating
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