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I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin...
...Emma Sproat
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Very friendly, helpful and kept me up to date every step on the way. Many thanks for a brilliant service. ...
...Martin Land
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You were out of stock at th etim eof the order but regualarly kept me informed so I am very satisfied with your service. Th egoods arrived on the day you said they would.
Many thanks
Peter...
...Peter Bartholomew
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Excellent service. Emails answered in a very efficient manner. Expensive delivery charges! Overall a really easy to use and well laid out web site.
MyTub Note;
Thank you Mr Cuthbertson.
We have now changed the delivery charge structure.
Regards
Steve Marshall...
...Bob Cuthbertson www.esp.co.uk
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Whilst we had to wait a little longer than one would have preferred or found ideal, we were pleased to receive the ordered item in good condition when indicated.
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...R.F.Alexander
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Very fast delivery. Top Ware. Top ware. Gradly again....
...Manfred Ploesch
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Grazie per la vostra cortesia e precisione. Spero di fare altre compere da voi....
...fabrizio chillocci
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Very pleased with the quality of service and prices, would recommend you anyone and would certainly use you again...
...Paul stretton
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Overall happy with the service received. Communications were prompt and any issues or questions with my order acted upon immediately.
I would use My Tub again. Keep up the good customer service!...
...Ahsan Mian - Mr
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First class service...
...Brian Thomas Carter
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more reviews... |
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