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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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I purchased a fixing set for an existing shower. I only needed 1 part which to replace a Brocken part. I paid for a large amount of parts that I do not need. The various parts should be available as individual parts. ...
...Alasdair Fisher
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good experience all round. Helpful when enquiring re suitability of item I needed to purchase. Prompt response. Accurate also. Sink came very promptly and as advised by my tub. very impressed. ...
...david hemmings
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Thanks for a hassle free order and delivery....
...Mr Alan Roper
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Very good service, all arrived ok....
...Terry D
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Good service. Appreciated calls from delivery driver...
...Barry
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100% excellent service, fast, efficient and friendly would definately recomend and use again....
...John Garlick
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Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you ...
...Paul Hickling
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Quick replies to queries, timely delivery. Many thanks - would use your company again. ...
...Sameena Ismail
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Fantastic service great communication throughout a well packaged n protected product would definately use again and would recommend to others! Thank you very much!...
...Nirmal Aujla
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