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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
... ...A Randall
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Excellent Communications and delivery, first class web site and great customer service support.
many Thanks
... ...Brian Wesson
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Brilliant affordable. Easy transaction. Sincere trader good customer focus. However delivery and keeping to AM or PM is left wanting...... ...Danny Papandreou
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excellent service and good price... ...brian wakefield
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Initial order got lost, but staff were efficient in sourcing more parts and sending them to me. Very pleased with service.... ...Anthony Drake
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After some delay in delivery due to being in lockdown and NHS requiring urgency on their washroom needs ,I was eventually given an acceptable date which got delivered as promised , so I am pleased with that . The product a washbasin tap was as requested and looks good . Yes I would deal with the company again as they keep you up to date with delivery progress.... ...Trevor Gallier
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Christine, thank you for your great communication and going that extra mile in sourcing the specialist tube for our pneumatic system at our hospital in Basingstoke . A great company would highly recommend .
... ...andrew - hospital
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We were happy with the purchasing process, it was only the delay in receiving a delivery date that caused us a problem as we had a building project on and there was a chance that we needed to reschedule other tradesman. As it happened the goods arrived on the date that they were eventually promised for.... ...Allen Matthews - Glenammer Eng Ltd
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After a straight forward order from the web site the part arrived within the time frame stated.
I would use this company again no problem.... ...Michael John Lomas
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Once again Fantastic service on a hard to find item.
Thank you very much!... ...Tom Hawthorne
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