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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...
...Adrian Brown
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Fast effective service - got what I wanted - job done!!...
...Dharmesh Kesur - Heart of Kent Hospice
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Checked deliverystock out of hours and still got a quick response. Spares were genuine and competetivly priced. 48 hours between ordering and delivery using standard P&P. Good service Thanks! Missus now off me back!...
...ColinKelsall
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FIVE STAR CUSTOMER SERVICE PROVIDED...
...phil pritchard
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Very good service , had question regarding delivery time person on phone could not do more to help even sent me update on text...
...stephen - SW Mechanical Ltd
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Quick, efficient and pleasant staff both in sales and dilivery staff, will certainly recommend this company...
...Elizabeth rodgerson
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Good communication throughout the transaction, fast delivery and good quality products, overall a success - would recommend to others and would buy again myself....
...JEREMY EDDY
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First class service...
...Brian Thomas Carter
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All worked well staff friendly and helpful. Paying with BACS catered for on ordering system. The two diff pressure sensors I ordered arrived well packaged and as ordered. Cant ask for more than that....
...Eden Project
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Very prompt and efficient.Fire now operational again. Part no. on the paperwork would havwe been useful for future reference. Thank you....
...Alan Chamberlain
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more reviews... |
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