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Outstanding service,excellent communication.No problems at all collecting items from the parts center,they were ready and waiting for uplift when i got there.Thankyou,much appreciated,hope to use you again sometime....
...Robert Scutt
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Item arrived promptly, is just as described. An excellent service all round. I particularly like the fact that you ask for feedback. So many companies are not interested once they have sent the goods....
...Mrs Jane Shaw - Mr
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Really impressed with service received. My order was delivered on time and we were kept in formed every step of the way. Will definitely use this company again....
...LORRAINEJACKSON - ROSE INTERIORS LTD
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I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer....
...ken golding
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I was really concerned when your email gave the delivery date of by 31111. As the part was needed immediately I rang your customer services department on 211011 and this was looked into. I was pleasantly surprised to be told that the part was on its way and would be with methat day which it was. Now fitted and working perfectly. Was pleased with service but would be better if the email gave the correct delivery date to avoid my panic. Thanks. ...
...Mrs Claire Harrison
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I have had absolutely outstanding and excellent suport from one of your technical team, Mr. Laurence Fineran, over some basin taps.
His responses and advice have been superb, I cannot praise him enough. Please pass on my thanks.
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...Trevor Newborn
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub...
...ELCCH
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Efficient ordering and delivery thanks...
...Jackie McQuiston
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Excellent service, thank you...
...june bowden
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Order received in good condition and on the day stated thank you.
Would I use you again the answer is yes without hesitation....
...ian moore Northcourt Centre
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