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While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive....
...Conor Donnelly
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Very prompt delivery and goods at the right price...
...John Humphries
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Excellent service and prompt response to order change requests. I will definitely be ordering from you again in the future....
...Ashley Ford
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I was very impressed with the speedy delivery of the toilet seat we ordered, and the notification by email of the confirmation and despatch of the order. Would definitely recommend mytub....
...Jenny Ball
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Thank you for keeping me informed of delivery. The items were very well packed arrived in one piece....
...Phil
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Order arrived as scheduled and the spare parts we ordered fitted perfectly. Would definitely use the company again. ...
...EA Hunter
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The boiler flue adaptor is exactly what is required to fix the flue problem as soon as the plumber gets round to it....
...James Orrey
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My Tub managed to locate my discontinued taps, where others had failed - and they were delivered earlier than expected...
...Adrian Bates
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Good service with genuine parts all available on your website and if there is a problem you quickly sort it out. Thank you...
...Presbytery Guest House
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Not very impressed. I ordered a white REGAL slim Line S374001 6L Side Supply, and you have sent me a black Conceala S6216.
Not much use to me, so I will be in contact with you tomorrow to get the order right.
Alan Spencer
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Hello Alan
Very sorry this has happened, I hope it does not cause to much inconvenience. These errors are extremely rare and we will rectify ASAP.
Regards
MyTub...
...Alan Spencer
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