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Easy ordering process.
... ...AlixPartners Ltd
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I ordered a replacement coal bed for a Valor highlight fire. Even though the part is obsolete, you managed to get hold of a replacement. We really appreciate the effort in sourcing the part and getting it delivered to us a lot quicker than expected. Thank you and I will keep your web site bookmarked if we need any other parts in the future.... ...Andy
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Product was as described and communication was good but delivery took nearly 2 weeks from placing order. A little disappointing. ... ...Graham Smith
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EXCELLENT SERVICE AS NORMAL
MANY THANKS!!... ...RICHARD SEABY
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Efficient service. When I called with a query regarding delivery I was provided with very helpful information by a pleasant member of staff. ... ...fiona atkinson
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Laurie at my tub was very helpful in finding the part I needed. Thanks.
Very satisfied with the service. Damon.... ...Damon Hunter
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Good price, delivery longer than expected (item not in stock) but I was kept well informed of progress and actual delivery happened in line with forecast. Will be back...... ...Mark Lancy
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Wonderful service. Arrived the day following the order, despite the delivery being quoted as two days.... ...Colin Turnage
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this was the first time i had purchased anything from mytub and if needed, i would use them again. telephone staff are extremely polite and helpful and the service provided was of a very high standard. thank you mytub for making my shopping experience with you, a walk in the park. highly recommended.... ...jennifer taylor
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ... ...Adrian Brown
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more reviews... |
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