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Goods arrived ahead of schedule - emails not....
...James Breeton
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Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory. ...
...Peter Mundy
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I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response. ...
...Stephen Watts
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Great service. Ordering process very good in that always told where are in the process.
Could do with a time slot re delivery rather than just a day....
...Anne Drysdale
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Absolutely fantastic service....
...Paul Wilson
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Excellent quick and trouble free service, very pleased...
...Mrs Fiona Griffiths
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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I ordered the D-shaped shower rail from Mytub, and have to say I'm really pleased with the quality of the shower rail - and it looks great over our shower bath!
The service we received was great (I'm sure I spoke to Christine on more than one occasion), and would have no problem recommending your company to my friends.
Thanks again! ...
...Sarah
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Thanks for the quick delivery. The Driver was a very friendly chap!
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...Martin Miles
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The service provided was good and the staff who was dealing with my order was very helpfull.
Thank you,
M Kemperle...
...M Kemperle
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