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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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I had an excellent customer experience. When I phoned to find out if the target delivery date was as planned due to me not being available on that specific day, the customer service was very helpful and eventually it was arranged that I could receive delivery of the order on same day as I had I had phoned. Within a few hours the order was delivered. Top marks to everyone!...
...Anthony
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The central heating valves I have just bought from you were at a very good price and delivered vey quickly.
thanks Brian Townley...
...Brian Townley
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Excellent and fast service as always. Thanks....
...GaryJones
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Very pleased with service and product, thank you...
...alexandra richardson
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Great service and polite staff but very very slow delivery...
...Colin Hook Property Improvements
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order came within a few days ,no hassle,no problems.
Very satisfied with their service...
...Mr A Sgattoni
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Delivered on time.
Arrived well packaged and in good condition.
I would definately shop here again.
Thank You...
...LESLEY HAMER
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Our order was very slow to arrive, it took over three weeks. Although I was regularly updated on the progress of the order it was far to slow to arrive....
...Hoylake Parade Community Centre
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Very good service. Had the part I wanted despite originals being out of production.
Very helpful telephone staff. John Robson ...
...john robson
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