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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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I only bought a replacement cistern lever for my Tiffany Suite but I was impressed with the level of service I got. Someone from the firm was quickly on the phone to let me know when the delivery would take place (following an abortive attempt to the wrong address by the carrier!) and the lever was exactly as specified....
...Bruce Armstrong
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Item arrived the next day , great service !!...
...Paul James
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goods arrived on time. Good service...
...Suzanne Brayley
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Item arrived on time and correct. Very efficient and would use Mytub again....
...Owen Catchpole
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Fantastic service . Very pleased with the customer service . Thank you so much for all your help !...
...Annie Meadows
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I placed my order for a basin and brackets on Thursday, 30 Nov 2011. Correspondence from Christine kept me informed of the estimated delivery date and on Friday 02 Dec 2011 Christine gave me the confirmed delivery date of Monday 05 Dec 2011.
The basin and brackets were not delivered on the confirmed delivery date of Monday, 05 Dec 2011. When I emailed to let My Tub know, Jeannette responded promptly and professionally. The basin was damaged and another one put on order to be delivered to me on Wednesday 07 Dec 2011.
This was delivered this afternoon which completes my order and I am satisfied with how everything was handled.
If I need any other bathroom or kitchen supplies in the future, I would not hesitate to purchase them from My Tub again.
Thank you.
Debbie Warner...
...Debbie Warner
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I have no complaints whatsoever. My request was dealt with promptly and efficiently without any trouble. Thank you....
...John Carnall
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I am very happy with the prompt and efficient service. This is the second time I have used MyTub and I shall be coming back again in the future....
...Geoff Yeates
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Every think is ok thanks...
...stewart norris
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more reviews... |
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