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review - product is excellent.
Service...product chosen was out of stock, we were emailed a replacement which was very nice as it saved us having to search for one. However got stiffed paying an extra £9 for quicker delivery which never happened...so not remotely impressed about that!
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...Cara Charlesworth
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My order arrived unfortunately the toilet seat lid was damaged.i have phoned and you are sending me out another....
...Gavin Williams
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Order received in time given. Good service. Thanks....
...Allendale Estates
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I was pleased with the service. I was first given an estimated delivery date, and later confirmed. Emails were promptly responded.
Thanks to mytub....
...Daljit Singh
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Great service always willing and able to help ...
...Hilux Electrical Services
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Excellent customer service would definetely use again...
...craig fairhurst - williams car and commercials
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2 out of the 16 items where damaged, 2 replacements arived on site within 2 days...
...L Turnbull
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Your service really is excellent, keeping me up to date literally every step of the way. Very unique.
The product I ordered was exactly what I needed.
The website is ok, useable but a bit busy and could look a bit more up market. A minor issue.
Over all Im a very happy customer who will use you again. Thank you....
...Graham Owen
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub...
...ELCCH
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Top marks for customer support. New bath arrived with a couple of scuff marks on it. Contacted MyTub - staff were very helpful and the marked tub was picked up later that same day. New tub arrived in perfect condition a few days later. Nice bath and excellent service. Thanks....
...Tony Watson
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