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The order arrived satisfactorily, thank you. However the length of time between order despatch arrival was very long and I am unlikely to use MyTub again for that reason. ... ...Dianna Karani
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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Goods delivered as agreed. Excellent service. many thanks.... ...Bryan Pope
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very slick . An email at every stage of the transaction. Excellent communication from order thro delivery.... ...David Hunt
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Order received and delivered as quoted. Very Good service and thanks.... ...Oxford Instruments Ltd
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International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine.... ...Scott Pattison
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Thanks for the good all round service, parts, and delivery. all good. cheers, James Wolstencroft... ...james wolstencroft - j wolstensroft
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So pleased to have this obsolete part delivered quickly. Great service.... ...Katharine Adamson
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Overall a good service. I would recommend it to others and use it again.
Website is clear and easy to follow, the different part number was clearly shown as the correct replacement for what I needed.
The part availability request was answered promptly the request for a suitable fitter took a little longer but was still OK.
Delivery time was reasonable, but it did arrive one day early good, but would have been annoying if Id made special arrangements for accepting the delivery.
My only criticism is of the confirmation emails. Some were sent in duplicate, which would have been confusing if Id had several different items on order. And one confirmation of despatch arrived after the part had been delivered and fitted!... ...John Weddell
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Many Thanks, Arrived safley.
Good service.... ...Alan Wood
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more reviews... |
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