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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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Fab service from the team at Mytub - especially sorting out my problem after I ordered the wrong item!!!...
...nicholas burns
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Best service ever!! A well-known gas supplier condemned my boiler because of supposed obsolete parts. Well, not only did MyTub have the parts - they were a fraction of the cost I expected and they were delivered within the week with no problems. Brilliant and highly recommended!! Thank you very much!...
...Shaun Carr
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Staff very helpful. Part was delivered to a local depot for collection within a few days to save on the delivery cost. Would definatly use MyTub again
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...George Johnson
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I have to say the service and fast delivery of the parts I ordered are very impressive. I will definately us MyTub again and will recommend them to all my colleagues...
...harveyheating
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I placed my order online and was kept up to date with how things were progressing. I received an email to tell me the part was available for collection. However when I went to collect the part it was not available. Apparently someone had sold it. I contacted Christine who reordered a further one. After a week it was still not at the Belfast Depot so I contacted Christine who arranged for it to be delivered to me Free of Charge
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...Alan McCullough
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Very quick delivery and extremely happy with the part and service ! ...
...David Bingham
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Superb service, thank you
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...Anthony Grant
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Good prices great service very helpful and friendly team....
...John Cross
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My order arrived on Tuesday 20th as promised and is working perfectly.
Thank you for the great service....
...Philip Hide
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