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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.... ...Tracy Reinmiller
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Great price, great item replacement toilet cistern, great comms, recommended!... ...Alex Kells
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The ordering process was easy, when I was told that the thermostat I ordered was not available I was offered an alternative straight away, communications were very good and I would shop with MyTub again, thank you... ...David Mumford
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Excellent service as always. Even when things are not straightforward communication was good and the the system worked very well. Well done MyTub!... ...Robert McNamara
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Item arrived prompty: I was informed of my delivery two days in advance and even had a phone call when the driver arrived- great customer service.... ...Dharmesh Bhatt
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Brilliant communication throughout. We got a message after ordering and paying that the item was no longer stocked but that they had sourced it from the manufacturer and would be able to fulfil the order. We then were updated re dispatch and delivery. First class!... ...Heather Herbert
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Excellent! Very impressed. Very happy.... ...Robert Wakefield
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A really great service. Very competitive price, and quickly delivered.... ...Nathan Kemp
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No problems and price and delivery costs were good.... ...Michael Rodger
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Very prompt service and a good price too!... ...James Spencer
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more reviews... |
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