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Excellent! Very impressed. Very happy....
...Robert Wakefield
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Order did arrive on date supplied. After having made frantic efforts to secure an am or pm delivery, I was advised that I would be having a pm delivery. The delivery was then made between 9 and 11am because luckily a friend was in to take the parcel in. I also note that a message had been written saying deliver after 12!!! Having said that the contents were as expected.
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Hello Lynn
Very sorry, normally we are proactive in getting this information to you before you are asking for it, we can see where this slipped through the net and are taking steps to prevent it happening again.
Thanks for your Feedback.
MyTub...
...Lynn Frances Andrade
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My order of a gas fire radiant was dealt with promptly. I was also kept informed about the progress of the order....
...Gordon Fullerton
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Did try to order part from another supplier waited one week only to be told part not available and had been on back order for 3 months.
Contacted MyTub and they had it on the shelf fitted within 5 days.
Thank you. ...
...Colin Edward Townsend
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I was very happy with the prompt delivery which was delivered on the day stated. I especially appreciated the free delivery over a certain amount. Well done....
...Nik James
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really....
...Ian Grosvenor
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Very good communication and helpful when there was an issue with my order ...
...Christopher Giles
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Good service Thanks
Arrived as predicted and the job is done...
...Colin Johnson
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I was very happy with the items and found the customer service to be too a very high standard.
I would use this company again when required. ...
...Jeremy Curtis
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Great service prompt. No hassle. Would use again thanks ...
...Paul Edwards
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