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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Excellent service, prompt delivery...
...John Carley
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Product, price and feedback to customer were excellent but delivery contractor was unreliable. Delivery was eventually two days later than originally promised....
...Malcolm Hearn
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Very good service , had question regarding delivery time person on phone could not do more to help even sent me update on text...
...stephen - SW Mechanical Ltd
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Good service & great pricing....
...John Lees
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Hi Very happy with the service I had from my tub and also very happy with price. As I have an old boiler I will certainly be keeping this website. Would recommend to anyone looking to order from my tub first class service. Thank you ...
...Margaret kerr
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Item not in stock so I was disappointed with the delivery time but, otherwise, service and communication was good....
...Mr I S Cameron
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Hi There,
An extremely good service.
Exactly what I requested and a prompt delivery.
Thank you very much.
Regards,
Paul Edwards....
...Delta Property Services
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Excellent quality and intact order, would order from this company again,thank you...
...Anthony Wood
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Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you...
...Geoff Anderson
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more reviews... |
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