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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa...
...David Morris
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Excellent service for a great price. The delivery driver was very friendly and helpful too! ...
...David Butt
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Very helpful customer service when I messed up on the transaction....
...David Simpson
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Very pleased with the service of this company, as wed had difficulty sourcing the item locally. There was a slight delay in it arriving but I was kept informed of the situation all along, so it wasnt a concern. Emails were replied to promptly and the member of staff at the branch where I collected the item was pleasant and efficient. ...
...Mrs Janet Woodford
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Good customer service. Prompt delivery....
...Peter Clothier
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Excellent service very fast delivery and all for a very reasonable price...
...Andy Betts
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An excellent all round service indeed. I will certainly call here first if I need parts. Great prices and very fast delivery. Thank you
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...Shaun Carr
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Excellent service, email communication of order status is first class, will make this site my first point of call for all of my plumbing requirements, thank you....
...David Birch
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Quick delivery. Good response to e-mail queries. ...
...Helen Higgons
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Thank you very much for your excellent service. We have been to Maidenhead and collected the pedestal. Even though the item is not part of your current collection you were able to locate one for us and we are very grateful. very many thanks....
...Susan Powell
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