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we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.
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Dear Mr Skipper
Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.
Laurie - MyTub
... ...Brian skipper
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Easy to order and free delivery too. Good experience. Thank you... ...James Muff
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Superb service - site is easy to use, emails are informative, and my part arrived in just a few days - massively recommended, especially if - like us - you arent experts in the world of plumbing!... ...Tim Colman
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Most impressed with your customer service. I was immediately informed of the anticipated delivery date and regularly updated. Item arrived safely on the expected day. Many thanks - I only wish other companies were as good... ...Brian Farrell
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Well priced products. Prompt delivery. Excellent all round service.
Thanks
Jonathan... ...Jonathan Smith
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Very efficient service Good correspondence and fast delivery. Many thanks... ...Gill Burchell
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Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti... ...Andrew Thompson
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Good service. Product seems fine. Website ok,... ...Frances Sharma
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We had an issue with a product we received, but it was quickly taken care of. Thank you for the excellent support!... ...Marie Knapp - 17 Machinery LLC
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Great service from start to finish. A1... ...Brendan Queenan - QOD Construction Limited
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more reviews... |
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