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The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and econom... ...Roger Daley
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Excellent Service. Goods delivered on Time and was updated continuously.... ...Geoffrey B Houghton
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I ordered a replacement coal bed for a Valor highlight fire. Even though the part is obsolete, you managed to get hold of a replacement. We really appreciate the effort in sourcing the part and getting it delivered to us a lot quicker than expected. Thank you and I will keep your web site bookmarked if we need any other parts in the future.... ...Andy
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Good service, didnt think we could get what we wanted as it was part of a bathroom suite, well done. Thanks.... ...david neasham
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Great customer service - thanks for keeping me updated with progress of my order some of your competitors could learn a thing or two from you about responsiveness!. Thanks again.
Max Soudain... ...Max Soudain
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You guys are fantastic, accurate and super fast service, highly recommended.Kudos, keep it up.... ...Norady
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Brilliant and smooth service. A superb, high quality product. Will most definitely use this company again! Many thanks.... ...Wendy Fagan
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Great service, goods arrived a day early .... ...I Lowe
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Hi let me say that My Tub and a first class service. My fire part which I ordered was no longer available. My Tub e-mail as they had found a replacement part. I phoned the customer service to have the replacement part this part was actually cheaper than the original one. I got the part the next day plus a refund of the difference in price Thanks again My Tub... ...Ian Bramhall
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I am pleased to say it came on the day it was suppose to and better still it came early in the morning.
Thank you very much
Keith
... ...Keith Gillie
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more reviews... |
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