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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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Super efficient from start to finish, arrived before expected date, top service... ...Steven Dorans - Total Property Care
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good value for money service... ...Michael Jones
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Many thanks for your efficiency. I have collected my order from Yeovil Plumb Center this morning.... ...Gill Smeeth
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Hello Team,
I collected my ordered items from PTS, just around the corner from where I live. Your service has been extremely efficient and reliable. I really appreciate the care that your staff took to identify a way that I could get the items and the courtesy with which they notified me. I have been kept regularly updated on the progress of the order and availablility of the items for collection.
I will certainly use your service again if I have other similar requirements. Many thanks,
Yours sincerely,
D. Morris... ...Debra Morris
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Nice friendly service, with regular updates.
Regards,
Mark ... ...MARKABRAHAM
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I had been searching for ages for a thermostat for our boiler, but it seems our boiler is so old that there are no thermostats available that fit our model anymore. Almost about to give up, I contacted mytub. Laurie was super helpful, and found two separate parts we could purchase, and put together to fit our boiler model. The parts arrived last week, and now we finally have a working thermostat on our boiler :-. Laurie was really really helpful-thank you!... ...Claire Higgins
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Thank you for providing a fast and well communicated buying experience, my basin arrived when you said it would....great!... ...Martin Pymm
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Many thanks, smooth transaction from start to finish.... ...Ty Cato
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I was very happy with my purchase, even though it took bit longer to deliver than originally stated. It was good to be kept updated with this information.
I would use MyTub again.... ...David Austin
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more reviews... |
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