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excellent service, kept me well informed throughout. Product exactly what I required for the job. Would use My Tub again. Thanks You.
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...Martin Fagan
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the two thermocouples arrived quickly and safely...
...richard henderson
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I have been waiting 10 days for a part to be supplied. I asked MyTub how much longer I had to wait and received a vague reply saying possibly next week.. i cant run my business like this, what do you think my customers will say. I wont be ordering again. I don't suppose for one minute these comments will be displayed on My Tub feedback. So that makes me wonder how many other customers leave feedback that is not displayed..
Steve Prior
------------- ---------------------------- Reply to feedback ------------- ------------------------- ----------------
Hi,
I am sorry about this. I have just looked at your order & we are continually asking supply chain for this. These parts sometimes do take a while to come through the system for free delivery. The manufacture do offer an overnig...
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Credit where credit is due, recently we have had to use several warranties in our home to fix the cooker, dishewasher and boiler. I can say without a shadow of doubt the ease of dealing with your company was unbelievable, at every turn Your team kept me informed and answered my questions within 1 to 2 hours, you managed to source parts when the manufacturer could not and when you said things would arrive they did. It sounds simple but I have experienced some bad customer service later, you were a breath of fresh air. Thank you. Paul...
...Paul Cappleman
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One of the best companies to deal with, lots of information, kept me in touch all the way regarding delivery....
...Madeline Collin
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Great product! Had a minor issue with delivery as the product was out of stock but te customer service team were in contact very quickly over the websites service. Highly recommend....
...Magid El-Amin
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Excellent service - staff always helpful and product delivered on time - would definitely recommend....
...Kenneth Shewan
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Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it....
...Carol Winder
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Ordering process and delivery was easy
Would Def recommend ...
...Gary Burt - Castlewalls2008
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Very fast delivery, All parts delivered as per order.
Thanks for your help...
...Paul Stephenson
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