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I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
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...Sol Goodall
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Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80....
...Martin Nickless
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Initial queries answered promptly. Order received next day. Thank you....
...John Hoppitt
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Delivered on the day specified, the contact I received from you was second to none I was kept informed all the way through the order. The cheapest I have found anywhere for that toilet so I will be using you in the future. Thank you for an excellent service...
...Steve Hunsdon
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MyTub provided an efficient, very helpful and friendly service, highly recommended....
...kenneth cairns
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Thanks, found the part difficult to get anywhere else, your ordering system and communication was great. Despite the Xmas rush it arrived on schedule and just in time....
...John Armstrong - Mr
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Excellent service & first class communication. Item delivered in the specified time . A big thankyou!!...
...C. EVANS
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Good service and after sales support....
...Ashwin Parekh
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PCB part safely received and fitted by plumber. Pump restored to good working order thank you....
...Peter Moore
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From start to finish mytubs customer service has been excellent. I was kept informed every step of the way when my item had been posted up to the point where it had arrived at the pick up point. Thank you for a smooth and fast service....
...James Duckworth
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