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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.... ...Jo Martin
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GOODS HAVE BEEN RECEIVED THANKS... ...TUNBRIDGE WELLS GIRLS GRAMMAR SCHOOL
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Great service ,thank you.... ...Vsevolod Loktyukhov
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Ordered on Friday and arrived the following Monday. Excellent service - thank you very much... ...Stella James
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Although I did not find your website that easy to navigate, your Customer Services staff were very helpdful. They gave me the exact information that I needed to place my order. I was also pleasantly surprised to see the price of the items that I ordered through yourselves, and delivered by Plumb Centre, and the much higher prices shown for the same items on the Plumb Centre website!... ...Michael F Harris
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Good prompt service, very well priced as well cheaper than prices quoted by local suppliers... ...Steve Greenland - Seaforth Services Ltd.
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Although obsolete you traced my needs and found one for which I am grateful.
You merit high praise for your service
eric... ...e.r.ringwood
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Excellent service. Our shower is now working again. Thank you so much. Not dealt with you before but would highly recommend you to others.... ...Karen Millson
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order delivered morning of 29.03.2012 thank you for the excellent service you provided and chasing up the special connection collar required
with regards
rod harrison... ...Rodney Harrison
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Excellent customer service. I had to call as I needed to collect the item ordered urgently, I made 3 calls and spoke to 2 people. They could not have been more helpful, they located and contacted the nearest delivery site and emailed the details to me.... ...I Booth
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