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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Excellent service....
...Michael Bradley
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Ordering was easy, and delivery was extremely quick. The bath arrived safely and undamaged. Many thanks...
...Deborah Low
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A speedy delivery and very good service. MyTub kept me updated at all times....
...Sandra Beaumont
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1 st Class service
many thanks...
...G Heywood
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Helpful assistant, fast safe delivery, Many Thanks....
...Mr Graham Farmer
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order arrived ok thank you all good ...
...Dave Millen - Pandora Estates
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Excellent Customer Service and prompt delivery of an obsolete part which. mytub managed to locate. Thanks - boiler up and running again....
...Matt Clancy
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I can only compliment you on exemplary service. You took care to provide exactly what was required and took the initiative to keep my cost to a minimum. Your communication was also first class. Many thanks. Highly recommended....
...Bob Scanlan
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Great service and wonderful communications. Fast and free delivery....
...David Jackson-Hulme
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more reviews... |
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