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The website desktop version used made it easy to find the product required. All the information needed to make a decision on purchase was displayed. Once the order was placed I was disappointed to find that the product was not available for prompt delivery and the email I received indicated that an order could be placed at additional cost of £6 VAT which I was not prepared to pay so asked for my order to be cancelled. I was then contacted by a very helpful lady, Christine, so said that a purchase order could be placed at no additional cost so my order was not cancelled. Shortly after that I received notification that the product would be delivered on a specified day which indeed it was. As a result I am very likely to use mytub for future orders and recommend them as a reliable and econom...
...Roger Daley
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control knobs arrived on time in good order.
Thanks...
...John Lawrence Millar
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub....
...Arnie Burrows
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Rad valves arrived ontime good service on that -small packages could come via post more quickly. site search may not work well when precise name of component is not known.
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...simon mead
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A very helpful company, who were supportive and reliable. Good service!...
...Electrician
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Excellent service, kept me informed of expected delivery. Thank you...
...Simon Morris
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Excellent, quick service....
...Keith Montague
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When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center....
...Anthony Smith
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Good communication and quick delivery. Would highly recommend...
...Angela Ralte
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Thanks very much.. Please mark the order as complete. Should I order another cartridge when I can get the delivery...
...Brij Agarwal
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more reviews... |
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