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We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!...
...Alex Docherty
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Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks....
...Henry Duncan
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I normally dont make the time to write reviews when I get good service but this time I couldnt excuse myself as these guys were EXCEPTIONAL!
The goods I ordered off the very clean on-line ordering process were unfortunately no longer available and the communication of that fact was both timely and professional. Not only that, the Team at My Tub tried to present some alternatives to consider which at first didnt meet my expectations.
They went away and researched some more for me, and presented an alternative which I then went for and they were duly ordered with an expectation of 6-8 week delivery given they were a special item.
I got an email and a telephone message 3 days ago saying they were now ready for dispatch and would be sent the very next day. They turned up as promised...
...Martin Scott
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Great easy to use service 👍👍...
...Graham Storey
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Fantastic communication both via email and direct telephone contact. Products well know brands that are competitively priced. Delivery occurred as arranged. ...
...Colin Haeusler
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Excellent service, superfast delivery, would use mytub again without hesitation.
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...Mr Philip Rose
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I found the service excellent. MyTub were able to re-arrange the expected delivery to a much earlier date to enable me to complete an installation within a time constraint at no extra cost. They were quick to respond to questions and phoned to confirm the delivery time. Product also arrived with no issues. ...
...Joe Wright
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Excellent service. Thank you. ...
...Jeremy Hutchinson
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Exceptional service. Programmer arrived next day...
...P J Coleman
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Excellent prompt service, thanks...
...Vincent Elliott
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