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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we...
...Southlands Farm Cottages
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Excellent service would recommend a
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...Chris hughes
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A hard to find product was available off the shelf. No hassle, excellent service....
...Philip Kolbe
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I ordered this sink on line and prepaid the cost . I was pleased to see that delivery charges had not been added. The sink was delivered within 10 days directly to our address. All in all, an excellent service which I would means I will definitely use MyTub again....
...Christine Angelillo
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Excellent service. The product arrived on the date promised and was exactly as described. Thank you. Will definitely use again. ...
...Mark Robinson
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We were happy with our online purchasing experience and the items arrived in good time - thank you...
...Sensemaster Ltd
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Excellent service, kept informed from start to finish. Good prices and free delivery. Would definitely recommend and use again without hesitation. ...
...Mike Willcocks
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All round a very good service. Would definitely use them again .
Regards Stephen Hindley...
...Stephen hindley
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Bath tub was a delayed item, but you kept me informed & it did arrive when you said. Would recommend the company & use again if I needed to. ...
...Mrs Jane Greenhalgh
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