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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou... ...Robin
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Although the items were not in stock bummer!, the MyTub ladies did their very best to get them to me as soon as possible. Many thanks ladies!!... ...J J A VAN WEERELD
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The extra mile that MyTub went to complete my order was like a breath if fresh air. A swift receipt of my goods then topped off what was a very pleasing buying experience. Well done. ... ...Stefano Bittante
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Good customer support. Item delivered as per your instructions. Thank you.... ...JENNIFER HARRIS
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Excellent customer service and very helpful staff. Went above and beyond to help me and I would definitely recommend you. ... ...Victoria Yeomans
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Excellent service. Extremely quick delivery, and a very good price.
Thanks!... ...Vincent James Nichols - Music Shed
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Excellent service, great communication, would definitely use your company again... ...michael cooney
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Good communications from MyTub to let me know that parts would be delayed as not in stock. Responded to my queries v quickly.
... ...Stewart Anderton
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Great service and communication ... ...Charlie Youlten
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Excellent communication and service! Such a contrast from a previous company we had used. Wish we had found MyTub before. Would definitely use them again.... ...Sonia Weston
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more reviews... |
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