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Special thanks to Christine for sorting out our problem with a broken handle on a Grohe shower mixer valve. She provided an excellent service chasing up the manufacturers and keeping us informed of what was happening. I was able to pick up the part and fit it successfully. Many thanks....
...Paul Barnes
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Thank you superb prompt and attentive service, will definitely shop with you again....
...Mrs Pam Croft
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful....
...Bernard Adams
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Although item being out of stock I was always kept up to date with status and delivery was as scheduled. Excellent customer service....
...Beverly Horn
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Order received in good condition and on the day stated thank you.
Would I use you again the answer is yes without hesitation....
...ian moore Northcourt Centre
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Fab service and thank you very much indeed...
...Mrs A R HumeSmith
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Possibly the best or one of the best online retail experiences I have ever had, polite and proffessional from start to finish keeping you fully upto speed on the transactionallogistical process.
10 out of 10
Alexander Simpson ...
...Alexander Simpson
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Arrived on the day as promised. Excellent communication, price and all round service. My Tub My No.1 choice. Thanks...
...Andy Blachford
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Very pleased with your efficient service thanks! Having ordered something that turned out to be out of production, a quick call and email exchange managed to get us to the right products and a corrected order, which was then swiftly delivered. Thanks again!
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...Tim Morgan
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THANK YOU , ORDER ARRIVED SAFE AND SOUND.
GREAT SERVICE...
... mrs e bowers
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