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Incorrect picture shown against product, resulting in having to phone mytub to confirm correct item would be sent. Helpful sales advisor confirmed picture was incorrect, but right product would be sent. Website was updated and now shows correct picture for product. Items delivered. Would use mytub again....
...Trevor Handley
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Thank you very much. Outstanding customer service and communication....
...Angelique Jill Faure
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Thanks its now arrived. Please thank deborah for chasing it down before the weekend....
...Geraldine Smith
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Excellent service. Order was complete and delivered on time. When I phoned with a query reply was helpful and friendly. No further comment....
...Anne Pritchard
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We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way....
...Barry Elder
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Excellent service- product a bit expensive but good communication, fast delivery and did exactly what was promised. Would use again....
...Bob James
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Extremely pleased with service, good communication and quick delivery. Thank you!...
...Patricia Peace
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I found this company great to deal with, and I will certainly buy from them again ...
...Donald Mackay
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Can not Remember when i placed my order, but i would guess about a month ago. Kept getting e mails saying That the order had a confirmed date of delivery and then getting an e mail the next day saying order hadnt arrived yet and that it was being chased up, day after day of this went by until eventually it arrived.
I appreciate that it seemed that you were having problems sourcing the item, but it just went on too long. ...
...a f plumbing and heating
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I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response. ...
...Stephen Watts
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